Note: This document explains the official Rental Agreement in clear language, with additional explanations and examples to help customers and staff fully understand their rights and obligations.

1. Contract Structure & Legal Basis

Rental Agreement = Rental Document (signed by you) + these Terms & Conditions.
The agreement becomes binding from the date shown on the Rental Document.
It is governed by the Australian Consumer Law (ACL).

Risk Note: By signing, you are agreeing to all terms and conditions, even if you have not read them in full.

2. Key Definitions

Authorised Driver / Joint Renter: Driver listed on the Rental Agreement, your spouse, or your employer/colleague if driving for business purposes.
Collection Costs: Fees for collecting unpaid rental charges: legal fees, $150 admin fee, and debt collector’s fee (12% of amount owed).
Excess Amount: The insurance excess you must pay in case of damage or loss.
Excess Reduction: Optional product to lower the excess amount.
Loss Damage Waiver (LDW): Waiver that limits your liability for vehicle damage/loss to the excess amount.
Overhead Damage: Damage above the top of the door seal/windshield, or caused by items placed on the roof.
Rental Period: The period from vehicle pick-up to actual return.
Vehicle: The rented vehicle (or replacement) including all parts, components, accessories and equipment.

3. Driver Requirements

Only you and listed Authorised Drivers may drive.
Must hold a valid licence for 12+ months (not a learner or provisional licence).
Must be 21+ years old.
Must not have had your licence cancelled or suspended in the last 3 years.

Must have full cover insurance about 21-25 years old driver (Damage with extra excess fee $3000)

Risk Note: If an unlisted person drives and an accident occurs, you are liable for all costs.

4. Permitted Driving Areas

You may drive only on properly sealed, metalled, or well-graded gravel roads.
Prohibited or restricted areas (unless written permission is given):
- Islands: Kangaroo Island (daylight only), Fraser, Bruny, Tiwi, Groote Eylandt, Moreton, Stradbroke, and any offshore islands.
- Regions: Northern Territory, Tasmania, areas north of Carnarvon (WA), specific QLD roads (Chillagoe, Cooktown to Cape Tribulation, etc.)
- Snow areas: Above the snow line (NSW Jindabyne / VIC Bright) between June and September.
- Other: Beaches, rivers, flood areas, driving outside town limits at night (NT/WA restrictions).

5. Vehicle Use Rules

You and authorised drivers must:
- Not use the vehicle for illegal activities, racing, performance tests.
- Not carry more passengers than seat belts provided, or overload the vehicle.
- Not drive under the influence of drugs or alcohol.
- Not carry passengers for hire or reward (Uber, rideshare, unless approved).
- Not use a damaged or unsafe vehicle.
- Not transport hazardous or flammable substances without written approval.
- Not leave the vehicle unlocked or keys unattended.
- No smoking in the vehicle.
- No animals/pets in the vehicle.
- Must maintain oil and coolant levels and comply with seatbelt/child restraint laws.

The renter must refuel the vehicle strictly in accordance with the manufacturer’s fuel requirements.

Any damage caused by the use of incorrect or non-recommended fuel is not covered by insurance, and all related repair costs shall be borne

承租人必须按照车辆制造商要求加注正确标号燃油（如 95/98 号汽油）。
因错误加油或使用不符合厂家要求的燃油所导致的一切机械、电气或发动机损坏，不在保险保障范围内，相关维修费用将由承租人承担。

6. Maintenance & Safety

You must maintain oil and coolant to manufacturer standards.
Repairs must be pre-approved by HD CAR PTY LTD. Keep original receipts for reimbursement.
The car must be locked whenever unattended.
Vehicle condition at pick-up is recorded on the Rental Document.

In the event of any damage to the vehicle, the renter shall be liable for the assessed cost of repair, including but not limited to parts, labour, loss of use, administrative and handling fees, and any applicable depreciation or diminished value.

Such charges may be calculated based on standard industry repair quotations or reasonable market assessments, and are not limited to the final repair invoice.

The owner reserves the right to determine the method, timing, and provider of any repair, and the renter’s liability shall not be affected by whether the vehicle is repaired immediately, repaired at a later date, repaired by the owner, or not repaired at all.

如车辆在租赁期间发生任何损坏，承租人需承担由此产生的合理损失责任，包括但不限于车辆维修评估费用、配件及人工成本、车辆停运损失（Loss of Use）、行政及事故处理费用，以及可能产生的车辆贬值损失。

上述费用可依据行业标准维修报价或合理市场评估计算，并不以实际最终维修发票金额为限。

车辆所有人有权自行决定维修方式、维修时间及维修机构，承租人的责任不因车辆是否立即维修、延后维修、自行维修或未进行维修而受到影响。

7. Damage Liability & Insurance

Your default liability: You are responsible for all damage/loss to the vehicle and third-party property.
LDW protection: If purchased, your liability is reduced to the Excess Amount per incident.
You must always pay (not covered by LDW): The excess amount, tyre damage (unless normal wear & tear), damage caused deliberately or in prohibited areas, overhead/underbody/water damage, fuel contamination, lost keys.
You must also pay for: Repairs or market value (whichever is less), towing, recovery, storage, administration fees, and loss of use fee (downtime).

8. Fees & Charges

• Excess Mileage: As per contract
  Late Return: A$35 per 30 mins; >1 hr = full day charge
  Claim Handling Fee: A$150 
  Unacceptable Cleaning Fee: A$50 – A$200 +GST
  Smoking Fee: A$150  admin fee
  Pet Hair Cleaning Fee: A$250
  Fuel Replacement Fee: Actual fuel + $20 service
  Improper Return Fee: A$500
  Toll Admin Fee: $20  per notice
  Fine Transfer Admin Fee: $95  per fine

• 费用标准（明细表）

  • 迟还车：A$35 / 30 分钟；超 1 小时按 1 天计费
  • 理赔处理费： A$150  由 HD CAR 代为处理保险索赔时收取
  • 清洁费： A$50 – A$200 +GST 车内外有泥沙，虫尸
  • 吸烟费： A$150  包含烟草残留
  • 宠物毛发清理费： A$250 发现大量动物毛发或未授权动物； 
  • 协助满油服务： 实际油费 + A$20 服务费 适用燃油未补满归还情况
  • 不当还车费： A$500 弃车或拒绝归还车辆，
  • 高速通行费管理费： A$20 总共 包含 Linkt 或其他收费公路账单代缴
  • 罚单过户费： A$95每张 包含行政处理费用

9. Common Risk Scenarios

Unauthorised driver causes accident: Full cost at renter’s expense.
Driving in prohibited area (snow, beaches): LDW void, full repair + towing cost.
Night driving outside city hits animal: Not covered, must pay.
Lost key: Pay for key replacement + towing.
Smoking in car: $150 admin fee, possible seat damage cost.